Privacy policy

Last updated: 7 October 2026

Yimicare ("we", "us", "our") runs the online store at yimicarebeauty.shop. This Privacy Policy explains what personal information we collect when you visit our website, buy from us or contact us, how we use it, who we share it with and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and their rules.

By using our website or placing an order, you agree to the practices described here.

1. Information we collect

  • Contact and delivery details: your name, email address, phone number and shipping and billing address, which you provide at checkout so we can deliver your order.
  • Order information: the products you buy, order value, order history, returns and cancellations.
  • Payment information: payments are processed by Shopify and our payment partners on their secure, PCI DSS compliant systems. We never see or store your full card number, UPI PIN or banking passwords.
  • Account information: if you create an account, your login email and preferences.
  • Communications: the content of emails and contact-form messages you send us.
  • Device and usage information: your IP address, browser and device type, pages viewed and how you arrived at our website, collected through cookies and similar technologies.

2. How we use your information

  • To process, ship and track your orders, and to handle returns, refunds and cancellations.
  • To reply to your questions and provide customer support.
  • To send order and delivery updates.
  • To send marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in every email.
  • To understand how our website is used and improve it.
  • To prevent fraud, keep our website secure and meet our legal and tax obligations.

3. Who we share it with

We do not sell your personal information. We share it only with:

  • Shopify, which hosts our store and processes orders. See the Shopify Privacy Policy.
  • Payment partners, to process your payment securely.
  • Courier and logistics partners, who receive your name, address and contact number to deliver your order.
  • Email, analytics and advertising tools that help us run and promote the store, under their own privacy terms.
  • Authorities, when required by law or to protect our rights, customers or the public.

Some of these providers may store or process data outside India, with appropriate safeguards.

4. Cookies

We use cookies to keep your cart working, remember your preferences and understand website traffic. Some cookies are set by third parties such as analytics or advertising providers. You can block or delete cookies in your browser settings, although parts of the website, such as the cart, may then stop working properly.

5. How long we keep it

We keep order and transaction records for as long as required by tax and accounting laws. Other personal information is kept only as long as needed for the purposes above, after which it is deleted or anonymised.

6. Your rights

You can ask us to:

  • tell you what personal information we hold about you and how we use it;
  • correct or update inaccurate or incomplete information;
  • delete your information, unless we must keep it by law;
  • withdraw consent to marketing at any time;
  • nominate another person to exercise these rights on your behalf.

To make a request, email support@yimicarebeauty.shop. We may need to verify your identity before acting on it.

7. Security

We use Shopify's secure, encrypted infrastructure and limit access to personal information to people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

Our website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, please contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

10. Contact and grievances

For questions about this policy or your personal information, or to raise a grievance, email our Grievance Officer at support@yimicarebeauty.shop. We acknowledge every request within 48 hours and aim to resolve it within 30 days.