Refund policy

Last updated: 7 October 2026

We want every Yimicare order to feel easy, including when something needs to come back. This policy explains how returns, replacements and refunds work for orders placed on this website.

1. Returns within 30 days

You can request a return within 30 days of delivery for any Yimicare bar that is unopened, unused and in its original packaging.

Because our bars are personal care products, we cannot accept returns of bars that have been opened, used or removed from their seal, unless they arrived damaged, defective or incorrect (see section 2).

2. Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, email us within 30 days of delivery with your order number and a clear photo of the item and its packaging. We will send a free replacement or, if you prefer, refund the affected item in full. You will not be charged any shipping for this.

3. How to start a return

  1. Email support@yimicarebeauty.shop with your order number, the items you want to return and the reason.
  2. We will reply with return instructions, usually within one business day.
  3. Pack the unopened bars securely in their original packaging and send them back as instructed.

Items sent back without contacting us first cannot be accepted.

4. Return shipping

For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or incorrect items, we cover all shipping costs.

5. Bundle offers

Our bundle offers (Buy 2 Get 2 Free, Buy 3 Get 3 Free and Buy 4 Get 4 Free) are priced as a set. If you return part of a bundle, the refund is based on the amount you actually paid, and the free bars received with the bundle must be returned along with the paid bars. If free bars are not returned, the regular price of those bars is deducted from the refund.

6. Refunds

Once your return reaches us and passes inspection, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank or payment provider may take a few more business days to show the amount in your account. Original shipping charges, if any, are refunded only when the return is due to our error.

7. Exchanges

We do not offer direct exchanges. The quickest way to change your order is to return the unopened items for a refund and place a new order.

8. Cancellations

Orders can be cancelled free of charge within 24 hours of being placed, as long as they have not yet been shipped. See our Cancellation policy for details.

9. Questions

For anything about returns or refunds, write to support@yimicarebeauty.shop. A real person reads every message.